Complaints

Official Complaint Processing Time

Complaints are processed and responded to within 15 days of submission.

Intellectual Property Rights Policy

Read our platform policy for protecting intellectual property rights and reporting infringements.

View IP Policy

Complaint Handling Procedure

1
Step 1

Complaint received and registered with a reference number

2
Step 2

Reviewed by the responsible team

3
Step 3

Complaint processed and the complainant answered (or rejected with reasons)

4
Step 4

Complaint closed

Submit a New Complaint

Please fill out the form below accurately. An automatic reference number will be generated to track your complaint until closure.